Return Policy

RETURN POLICY

Last updated May 05, 2025

Thank you for your purchase. We hope you are happy with your purchase.
However, if you are not completely satisified with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange.
Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, place the item in its original packaging, and mail your return to the following address:

DFNITION
Attn: Returns
329 Howe St, Unit #632
Vancouver, British Columbia, V6C 3N2
Canada

Return shipping charges will be paid or reimbursed by us.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least seven (7) days from the receipt of your item to process your return. We will notify you by email when your return has been processed.

EXCEPTIONS

The following items cannot be returned.

- Final Sale items.

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

Please Note

- Items have to be in good condition to be eligible for a return.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

sales@dfnition.com